At Rim Magic, we prioritize your satisfaction and want you to feel confident in your purchase. If for any reason you are not entirely satisfied with your order or the product doesn't fit your tire and wheel combination, worry not! We've got you covered with our hassle-free return policy. Here's how it works:
Step 1: Contact Customer Care
Reach out to our dedicated customer care team by emailing us at info@RimMagicUSA.com or calling (859) 407-7467. Provide us with your order number, name, and address. Our team will promptly assist you and provide you with a return form to get the process started.
Step 2: Prepare the Return
Ensure that the returned products are in their original packaging, including instructions and all parts. To be eligible for a refund, the products must be in fully resalable condition. We value quality, and this step helps us maintain the highest standards for our customers.
Step 3: Submit the Return Form
Fill out the return form provided by our customer care team and send it back to us. This form helps us process your return efficiently and ensures a smooth experience for you.
Step 4: Return Status Notification
Once we receive the return at our warehouse and successfully process it, we will send you an email notification.
We understand the importance of timely communication and strive to keep you informed throughout the process.
Faulty/Missing or Wrong Item Received?
While we always strive for perfection, we understand that errors can occur. If you encounter any issues with your order, please let us know within 72 hours of receiving the shipment. Here's how we handle specific situations:
Wrong Item Received
If you receive the wrong item, we sincerely apologize for the inconvenience. Contact our customer care team, and we will arrange a free collection from your provided address. Rest assured, we'll swiftly dispatch the correct item to you as soon as possible.
Faulty or Missing Items
In the rare event that you receive a faulty or incomplete product, don't worry! Reach out to our customer care team with the relevant details, and we'll promptly assist you to resolve the issue.
Return Policy FAQs
Return Period: You can request returns within 14 days of receiving the shipment.
Return Shipping: Customers are responsible for return shipping costs, except in the case of faulty or wrong items received.
Return Address: For easy reference, our return shipping address is 1300 W Main St, Lexington, KY 40508.
Refund Process: Refunds will be credited back to the original payment method within 14 days of processing the return.
Exclusions: Custom orders and products damaged by the customer may be excluded from the return policy.
Re-stocking fee 15%
For any return-related inquiries or assistance, please don't hesitate to contact our customer care team at info@RimMagicUSA.com or call us at (859) 407-7467.
Thank you for choosing Rim Magic! We are committed to providing you with the best experience possible, and your satisfaction is our utmost priority.